Refund policy

We hope that you will love your flowers but we understand from time to time you may need to contact us due to damages or potential issues. Please email info@designbynature.co

Due to the perishable nature of the fresh products, refunds are issued at Design by Nature’s discretion. 

Should any damages have occurred during transit we will ask that you contact us immediately and share photos of the flowers and damages to the delivery boxes. We will assess these images and reply to you as soon as we can.